MeasureFit Guarantee

Measured wrong? We’ll remake it for free. Add MeasureFit Guarantee at checkout for 2.5% of your order and order custom window coverings with confidence.

MeasureFit Guarantee

If your window covering doesn’t fit because of a measuring mistake, we’ll remake the same product to your corrected measurements and ship it to you at no additional charge, unless your new measurements are larger.

The same service also covers lost packages, damage during transit, and carrier misdelivery.

What it costs: 2.5% of your order. For example, $400 adds $10 and $1,200 adds $30. Compare that with paying for a full replacement if a measurement turns out to be wrong.

What’s Covered

  • Measuring mistakes: If incorrect width or height measurements mean your window covering doesn’t fit, we’ll remake the same product to the corrected size at no additional charge, unless your new measurements are larger. Remake shipping is included.
  • Lost packages: If your package is confirmed lost, we’ll remake and send replacement products at no additional charge. This includes packages marked as delivered that you have not received.
  • Damage during transit: If your product arrives damaged during shipping, we’ll remake and replace the affected product at no additional charge.
  • Carrier misdelivery: If the carrier delivers your package to an address different from the shipping address on your order, we’ll resolve the delivery issue and cover reasonable additional expenses.

What’s Not Covered

  • Color dissatisfaction. Please order swatches before you place your order.
  • Installation damage. Damage caused during installation or by the customer is not covered.

Eligibility

  • MeasureFit Guarantee must be added to the order at checkout.
  • Claims must be submitted within 90 days of the shipment date.
  • One remake per covered item. The remake is the same product with corrected measurements.

How to Claim

1. Contact us. Email support@weffortshades.com or call +1 877-933-3671 within 90 days of the shipment date and include your order number.

2. Send the details. For a measuring mistake, send your corrected measurements. For a lost, damaged, or misdelivered package, send your tracking information or photos. Photos may be required.

3. We remake and ship. Once we confirm the details with you, we’ll remake the same product and send it to you. Remake shipping is covered, and there is no additional charge unless your new measurements are larger.

Service Fee

MeasureFit Guarantee is available at a rate of 2.5% of your order. The service fee is non-refundable.

Frequently Asked Questions

What happens if I measure my window wrong?
If you’ve added MeasureFit Guarantee to your order, we’ll remake the same product to your corrected measurements and ship it to you at no additional charge, unless your new measurements are larger. Remake shipping is included.

Do I pay shipping on the remake?
No. Remake shipping is included.

Do I need to place another order myself?
No. Once the corrected measurements are confirmed, Weffort will arrange the remake for you.

Can I choose a different product or color for my replacement?
No. The measurement benefit covers a remake of the same product with corrected measurements. Color dissatisfaction is not covered, so we recommend ordering swatches first.

What happens if my package is lost or my product arrives damaged?
Once the package loss or transit damage is confirmed, we’ll remake and replace the affected product at no additional charge.

How do I avoid measuring mistakes?
Product-specific measuring guides are available, and our team can answer questions about measurements and installation requirements before you order.

Contact Us

Our team is available for measuring questions and service requests.

Email: support@weffortshades.com Phone: +1 877-933-3671 (Hours: Mon–Sat, 8:00 AM – 7:00 PM CST)