At Weffort, your satisfaction comes first. We strive to make sure every purchase meets your expectations, so returns are rarely needed. But if you do need to make a return, rest assured—we’ll make the process simple and right.

Return Period

If you are not satisfied with your order, please contact us within 30 days of shipment. While custom-made shades are not eligible for return, reaching out during this period allows us to review your situation and help resolve any issues such as defects, damage, or order discrepancies.

Custom Shades

• All of our shades are custom-made and personalized, which means they are non-returnable and non-refundable, except in the case of manufacturing defects.
• If there is a defect in material or workmanship, or if your product was made incorrectly and does not fit due to an error on our side, we will repair or replace it at no cost to you. We will also cover shipping for repairs or replacements.
• This coverage is valid for up to 90 days from the date of purchase. To start your claim, simply contact our Customer Care Team.

Standard Non-Custom Products

These items may be returned only if they are unopened, unused, and in their original packaging. To qualify, all accessories, manuals, and documentation must also be included, and the return request must be submitted within the allowed time frame.

How to Return

1. Once your return is approved, provide a screenshot of your order.
2. Ship the item back within 15 days to:
   Weffort, PO Box 247, Hammond, LA 70404
3. Returned items must include all original packaging, accessories, manuals, and documentation.
4. Any loss or damage during return shipping is the customer’s responsibility.
5. Opened accessories may incur a 15% restocking fee.

Return & Replacement Situations

Situation	Description	Action	Shipping Responsibility
Seller-Responsible Returns	Items received with severe scratches, damage, obvious wear, incorrect item, or missing parts (including defects during shipping).	Remake or send replacement.	Seller
Customer-Responsible Returns	Wrong items or extra parts purchased (excluding custom shades). Must be unopened and include all original packaging, accessories, manuals, and documentation.	Approved returns processed upon receipt.	Customer
Delivery Issues	Package lost due to carrier error or incorrect shipping address.	Reship or replacement.	Seller

Key Notes

• Custom shades are never refundable or returnable, except for defects.
• Standard non-custom items must be unopened and in original packaging to be eligible for return.