We value every customer and strive to deliver your merchandise quickly and reliably. If you need help at any point, our team is ready to assist.
Since our custom items (including curtains, shades, rods, tracks, etc.) are instantly crafted according to your particular requirements, our order delivery usually can be made up of two parts:
Once you place an order, we begin customizing your shades immediately so they can ship as soon as possible. Production and packaging typically take 1–10 business days. Our warehouse operates during standard business hours, Monday–Saturday, excluding holidays.
We offer free shipping to the U.S. and worldwide using UPS, FedEx, and DHL Express. After an order leaves our warehouse, transit time is typically 3–18 business days, depending on destination and carrier.
For customers in the U.S. ordering fabric samples or select accessories, these items ship from our U.S. warehouse via UPS with an estimated delivery time of 3–5 business days.
Total delivery time = processing time + shipping time. Because processing varies by product, the overall delivery window is approximately 3–18 business days in most cases.
When your order ships, you will receive a shipment confirmation email that includes a tracking number. You can also track your order at any time using the Track Order link on our website.
Estimated shipping times start from the shipping date, not the order date. Deliveries can take longer than expected due to invalid addresses, customs clearance, carrier delays, or other unforeseen issues. If you suspect a delay, please check your tracking information first and then contact us if you need further help.
Because our products are custom-made, orders can only be canceled if production has not yet started. If you contact us immediately after placing your order and production has not begun, we will cancel the order and issue a full refund. If production has started, we cannot cancel the order.
All prices we display include customs fees, duties, and taxes. You will not be asked to pay additional fees upon delivery.
If tracking shows your package as delivered but you have not received it, please contact the carrier first to locate the package — once a shipment is handed to the carrier it is under their control. If the carrier cannot resolve the issue, contact our customer support and we will assist you.
Email: support@weffortshades.com Phone: +1 877-933-3671 (Hours: 8:00 AM – 7:00 PM CST)
If you need an order delivered by a specific critical date, please call us at +1 877-933-3671 or send a message to inquire about rush options. We’ll do our best to accommodate time-sensitive requests.
If you have any questions or need personalized assistance with shipping, sample orders, or rush scheduling, please reach out — we’re here to help.
